Quality Management and Strategic Training – ISO 9001
264.000 د.ع
Description
Overview:
This course on Quality Management and Strategic Training – ISO 9001 is designed to provide a comprehensive understanding of the principles, standards, and methodologies of the ISO 9001 Quality Management System (QMS). The course covers the essential elements required for establishing, implementing, maintaining, and improving a quality management system within an organization. By aligning with ISO 9001 standards, organizations can achieve consistent product and service quality, customer satisfaction, and operational excellence. The training will focus on the strategic benefits of ISO 9001, including risk management, process optimization, and continuous improvement. Participants will also gain insights into internal audits, leadership involvement, and effective communication strategies to enhance organizational efficiency and quality culture. Whether you’re a manager, quality professional, or team leader, this course will equip you with the tools and knowledge to drive quality management improvements.
Learning Outcomes:
- Understand the key principles of ISO 9001 and its application in quality management.
- Learn how to implement and maintain a quality management system.
- Analyze and evaluate quality risks and opportunities.
- Gain skills in conducting internal audits based on ISO 9001.
- Enhance process optimization and continuous improvement strategies.
Description:
This course delves into the ISO 9001 standard, offering participants a clear understanding of how to apply quality management principles in a business environment. You will learn how to set up a QMS, evaluate organizational risks, and perform internal audits. The content is designed to strengthen your ability to maintain quality standards and improve business performance through structured quality management practices. The course also covers strategic training techniques to foster a quality-driven culture within the organization.
Who is This Course For:
This course is ideal for quality managers, team leaders, consultants, and professionals responsible for developing or managing quality systems. It is also beneficial for individuals aspiring to implement ISO 9001 standards within their organizations.
Career Path:
Completing this course can lead to career advancement in quality management, internal auditing, consultancy, and operations management roles focused on ISO 9001 compliance and implementation.
Curriculum
- Course Structure
- Course Structure (00:07:00)
- Critical Definitions
- What is Quality (00:02:00)
- What is ISO (00:08:00)
- What is a System – Management System (00:02:00)
- What is Policy – Quality Policy (00:06:00)
- What is Vision, Mission & Strategy (00:03:00)
- QA Vs QC (00:06:00)
- Effectiveness Vs Efficiency (00:06:00)
- Verification Vs Validation (00:11:00)
- Conformity Vs Nonconformity Vs Defect (00:04:00)
- Correction Vs Corrective Action Vs Preventive Action (00:08:00)
- Risk & Preventive Action (00:06:00)
- What is Competence (00:03:00)
- What is the Context of the Organization (00:05:00)
- Who are the Interested parties (00:03:00)
- What are the Needs & expectations (00:05:00)
- Management System Requirements (00:01:00)
- Who is a customer (00:02:00)
- What is Customer Satisfaction (00:06:00)
- Product Vs Service Vs Process (00:05:00)
- Document Vs Record (00:06:00)
- What is Customer Complaint (00:02:00)
- Measuring Vs Monitoring Vs Performance (00:02:00)
- Who is Responsible
- Who is Responsible (00:12:00)
- Responsibility Vs Accountability (00:02:00)
- Quality Management Principles
- Quality Management Principles (00:17:00)
- Major Changes
- ISO 9001:2015 Core Concepts (00:08:00)
- Major terminology Differences (00:04:00)
- Documented Information (00:07:00)
- Major changes – Organizational Knowledge (00:05:00)
- Major changes – Risk Based Thinking (00:06:00)
- Process Approach
- Process Approach Concept-1 (00:04:00)
- What is PDCA (00:05:00)
- Process Approach Concept-2 (00:03:00)
- Process Approach in ISO 9001:2015 (00:04:00)
- Key Benefits (00:07:00)
- PDCA in ISO 9001 2015 (00:10:00)
- Context of the Organization
- Understanding the Organization and its Context (00:08:00)
- Internal & External issues (00:03:00)
- SWOT Analysis (00:06:00)
- Interested Parties & their Needs & Expectations (00:03:00)
- KANO Model (00:10:00)
- Understanding the context – Summary (00:08:00)
- Choosing your Strategic Objective (00:08:00)
- Strategic Map Examples-1 (00:03:00)
- Strategic Planning Process (00:06:00)
- What is a Vision (00:06:00)
- How to Create a Vision Statement (00:08:00)
- What is a Mission (00:06:00)
- SMART GOAL (00:06:00)
- SMART Goal Example (00:04:00)
- Strategic Map Examples-2 (00:10:00)
- Context Chapter Summary (00:07:00)
- Quality Objectives
- Quality Objectives & Planning (00:05:00)
- ISO & SMART (00:02:00)
- Objectives Origin (00:06:00)
- Objectives Examples (00:07:00)
- Goal Vs Objective-1 (00:07:00)
- Goal Vs Objective Example (00:02:00)
- Goal Vs Objective-2 (00:10:00)
- Performance Evaluation
- Performance Evaluation in ISO 9001:2015 (00:10:00)
- Customer Satisfaction (00:06:00)
- Analysis & Evaluation (00:12:00)
- Key Performance Indicators (00:08:00)
- Dashboard Examples (00:07:00)
- Management Review Meetings (00:11:00)
- Improvement (00:16:00)
- Nonconformity & Corrective Action Origin (00:06:00)
- Nonconformity & Corrective Action Example (00:06:00)
- Nonconformity & Corrective Action Origin (00:06:00)
- Continual Improvement (00:01:00)
- Analysis Mindset (00:09:00)
- Quantitative Vs Qualitative (00:16:00)
- Now What
- Now What? (00:11:00)
- Course Summary (00:10:00)
- Helpful Tools
- SIPOC (00:06:00)
- Flowcharts (00:04:00)
- Control Charts (00:04:00)
- Cause and Effect Diagram (00:06:00)
- Pareto Chart (00:07:00)
- 5 WHYs (00:03:00)
- Other Tools (00:08:00)
- Finally! (00:01:00)
- See you soon
- Bonus Lecture (00:02:00)
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